Refund policy

Returns, Refunds & Vintage Item Policy

RetroNation specializes in vintage, used, and collectible video game products. Many of the items we sell are over 10 years old, and in some cases much older.

Because of the age and collectible nature of these products, all items are tested for up to 7 days before being listed for sale. Unless clearly stated otherwise in the product description, items are sold in expected working condition at the time of listing.

If an item has a known issue, defect, missing part, cosmetic flaw, or functional limitation, we will disclose it in the product listing before purchase.

Any console, PC or handheld over 200.00 will be play tested on video with said video emailed to Buyer before shipping to show the item in full working order. 

Consoles and games have a 30 day return window. Return only applies to items that were either damaged in shipping or DOA. RetroNation does not offer returns, refunds, or exchanges for buyer’s remorse, compatibility issues, cosmetic preferences, accidental purchases, or issues that were already disclosed in the product listing.

In the rare event that an item arrives non-functional and the issue was not disclosed in the listing, RetroNation will try to offer a replacement when available, if there is no replacement in stock, a full refund will be issued. If a Buyer prefers a full refund, one will be disbursed to the original payment method. Buyers are responsible for shipping costs to and from RetroNation for any replacement or return service.

Because vintage electronics and collectible game products can fail over time, RetroNation cannot guarantee future lifespan, long-term performance, or compatibility with every console, display, accessory, modification, or regional hardware setup.

By purchasing from RetroNation, you acknowledge that you are buying vintage, used, or collectible products and agree to these terms.